Privacy Policy

We may collect information you provide directly to us, such as your name, email address, phone number, postal address, and any other details submitted through account registration, contact forms, or correspondence with our support team. We may also collect financial and verification information as required to open or maintain an account, including identity documents where applicable.

In addition, we may automatically collect certain technical information when you use our website, including your IP address, browser type, device identifiers, referring URLs, pages viewed, and timestamps of activity, typically gathered through cookies, log files, and similar tracking technologies.

We use the information we collect to provide, maintain, and improve our services; to process account registrations and transactions; to communicate with you about your account, service updates, or support requests; to monitor and analyse usage trends; to detect and prevent fraud, abuse, or security incidents; and to comply with applicable legal and regulatory obligations.

We do not use personal information for purposes incompatible with those described in this policy without providing you with appropriate notice and, where required, obtaining your consent.

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: performance of a contract with you, compliance with a legal obligation, our legitimate interests in operating and improving our services, and your consent where it has been obtained.

We may share information with trusted third-party service providers who perform functions on our behalf, such as hosting, payment processing, identity verification, analytics, and customer support. These providers are only permitted to use the information as necessary to provide services to us and are bound by confidentiality obligations.

We may also disclose information where required by law, regulation, legal process, or governmental request, or where necessary to protect the rights, property, or safety of Garmony, our users, or others. We do not sell personal information to third parties for their own independent marketing purposes.

We use cookies and similar technologies to operate essential site functions, remember preferences, and understand how visitors interact with our website. You can control or disable cookies through your browser settings; however, doing so may affect the availability of certain features.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the context in which it was collected.

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us.

Information we collect may be transferred to, stored, and processed in countries other than the one in which you reside. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

Depending on your jurisdiction, you may have rights to access, correct, update, or request deletion of your personal information; to object to or restrict certain processing; to request portability of your data; and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details on our Contact page.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Material changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.